Welcome to Genalphaskin. Throughout these Terms, the words “we,” “us,” and “our” refer to Genalphaskin. We operate this website and online store, including all related content, tools, features, products, and services (collectively, the “Services”) to provide you with a curated beauty and skincare shopping experience. Our store is powered by WooCommerce, which supports the functionality of our Services.

These Terms and Conditions, together with any policies referenced within them, outline your rights and responsibilities when accessing or using our Services. They include important provisions such as warranty disclaimers and limitations of liability.

By visiting, browsing, or using our Services, you agree to be bound by these Terms and our Privacy Policy available on our website. If you do not agree, you should discontinue use of our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least the age of majority in your jurisdiction, or that you have provided consent for any minor dependents using devices under your control.

To access certain features or complete purchases, you may be required to provide personal details including email, billing, shipping, and payment information. You represent that all information provided is accurate, current, and complete, and that you are authorized to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, assigned, or sold.

SECTION 2 – PRODUCTS

We strive to display our beauty and skincare products as accurately as possible. However, product colors and appearances may vary depending on your device settings.

We do not guarantee that product descriptions, images, or expectations will perfectly match the physical product received. Product descriptions and availability may be updated or modified at any time without notice.

We reserve the right to discontinue products or limit quantities available to customers, regions, or jurisdictions.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Genalphaskin reserves the right to accept or decline any order at its discretion. Orders are not confirmed until payment has been processed and we have issued confirmation.

Please review your order carefully before submission. Once accepted, cancellation requests may not be possible.

If we modify or cancel an order, we will attempt to notify you using the contact details provided at checkout.

Returns and exchanges are governed exclusively by our Returns and Refund Policy.

You confirm that purchases are for personal or household use and not for resale or export.

SECTION 4 – PRICING AND BILLING

All prices are subject to change without notice. The applicable price is the one displayed at the time your order is placed and will be reflected in your order confirmation.

Unless stated otherwise, listed prices do not include taxes, shipping, customs, or import charges.

Promotional offers may be governed by separate terms. In case of conflict, promotional terms will control.

You agree to provide accurate billing and payment details and to update such information as necessary. You confirm that you are authorized to use the payment method provided and that you will pay all charges, including applicable taxes and fees.

SECTION 5 – SHIPPING AND DELIVERY

Delivery timeframes are estimates only and are not guaranteed. We are not responsible for shipping delays caused by carriers, customs processing, or circumstances beyond our control.

Ownership and risk of loss transfer to you once products are delivered to the shipping carrier.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services — including text, graphics, images, logos, product descriptions, videos, design elements, and trademarks — is the property of Genalphaskin, its licensors, or affiliates and is protected by intellectual property laws.

You may use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, publish, or exploit any content without our prior written consent.

All rights not expressly granted are reserved by Genalphaskin. WooCommerce trademarks remain the property of WooCommerce.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available,” without warranties or endorsements.

Use of such tools is at your own discretion and risk. Future features or tools added to the Services will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of external sites. Accessing third-party websites is done at your own risk.

Any concerns regarding third-party products or services should be directed to the relevant provider.

SECTION 9 – RELATIONSHIP WITH WOOCOMMERCE

Our store operates on WooCommerce technology. However, all transactions are conducted directly between you and Genalphaskin.

WooCommerce is not responsible for any products purchased, nor for any injury, loss, or damages related to transactions made through our store. You release WooCommerce and its affiliates from claims related to purchases made with Genalphaskin.

SECTION 10 – PRIVACY

Personal information collected through the Services is governed by our Privacy Policy available on our website. Because our store is hosted on WooCommerce, certain information may also be processed by WooCommerce in order to operate and improve the platform.

By using our Services, you acknowledge and agree to these data practices.

SECTION 11 – FEEDBACK

If you submit reviews, comments, suggestions, or other feedback (“Feedback”), you grant Genalphaskin a worldwide, royalty-free, perpetual license to use, reproduce, publish, modify, and distribute such Feedback for any lawful purpose.

You confirm that you have the rights necessary to submit Feedback and that it does not violate the rights of any third party.

We reserve the right, but are not obligated, to monitor or remove Feedback that violates these Terms.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally, information on our website may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct such errors and to update or cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. Prohibited activities include, but are not limited to:

• Violating laws or regulations
• Infringing intellectual property rights
• Harassing or harming others
• Transmitting malware or malicious code
• Scraping, crawling, or exploiting the Services
• Providing false information

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – TERMINATION

We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination remain enforceable.

Sections concerning intellectual property, disclaimers, limitations of liability, indemnification, and related provisions will survive termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee uninterrupted or error-free operation of the Services. Some jurisdictions may not allow certain warranty limitations, so these exclusions may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Genalphaskin, its affiliates, employees, service providers, and partners shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or products purchased through them.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Genalphaskin, WooCommerce, and their respective affiliates and service providers from any claims, losses, or liabilities arising from your breach of these Terms or violation of applicable laws.

SECTION 18 – SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remaining provisions will remain in effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Failure to enforce any provision does not constitute a waiver. These Terms constitute the entire agreement between you and Genalphaskin regarding use of the Services.

SECTION 20 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent. We may assign or transfer our rights without restriction.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Genalphaskin is headquartered. You consent to the jurisdiction of those courts.

SECTION 22 – HEADINGS

Section headings are for convenience only and do not affect interpretation.

SECTION 23 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Updated versions will be posted on this page. Continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Genalphaskin
Email: support@genalphaskin.com
Phone: +1 505-3785-791
Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Company Number: 7619200