At Genalphaskin, we want you to shop confidently. If your purchase isn’t right, we’re here to make the return process smooth and easy.

1. Where We Accept Returns

We currently accept returns within the United States only.

2. Return Timeframe

  • Standard Returns: Within 30 days of delivery.
  • Extended Holiday Returns: Eligible holiday purchases may qualify for a longer return window. Any extended period will be clearly communicated at the time of purchase.

3. Product Condition for Returns

To qualify for a return, items must be:

  • Unused and unopened
  • In their original packaging
  • Complete with all accessories, manuals, and parts
  • Clean and free from damage, scratches, or odors

Returns not meeting these conditions may be rejected or partially refunded.

4. Accepted Return Reasons

We accept returns for the following:

  • Defective or damaged items
  • Wrong item received
  • Change of mind
  • Incorrect size or color ordered
  • Item no longer needed

5. Non-Returnable Items

The following products cannot be returned:

  • Used or installed items
  • Products missing original packaging or accessories
  • Custom or personalized products
  • Items damaged due to misuse
  • Final sale items (clearly marked)
  • Opened software or digital products

6. Exchanges

We do not offer direct exchanges.
If you need a different product:

  1. Return the original item for a refund
  2. Place a new order for the desired product

7. How to Start a Return

  1. Email support@genalphaskin.com within the return window.
  2. Include your order number, item(s), and reason for return.
  3. Receive a Return Merchandise Authorization (RMA) number.
  4. Pack the item securely in its original packaging.
  5. Ship using the provided prepaid return label or your own tracked shipping.

Note: Returns without an RMA cannot be accepted. RMA numbers are valid for 14 days from issuance.

8. Return Shipping

Free Return Shipping

  • A prepaid return label will be provided at no cost.
  • Carrier: USPS or FedEx (based on location).

Using Your Own Shipping

  • Customer pays shipping
  • Must include tracking and insurance
  • Original outbound shipping fees are non-refundable for non-defective returns

9. Refunds

When Refunds Are Issued

Refunds are processed after:

  • We receive the returned item
  • The item passes inspection

Refund Timeline

  • Inspection: 2–3 business days
  • Refund processing: up to 7 business days
  • Bank processing: 3–10 business days

Refund Amount

Includes:

  • Product price
  • Applicable sales tax

May exclude:

  • Original outbound shipping (for non-defective returns)
  • Damage deductions if return conditions are not met

No restocking fees are charged.

Refund Method

  • Original payment method
  • Store credit available upon request

10. Defective or Damaged Items

  • Report any defective or damaged items within 48 hours of delivery.
  • We may offer:
    • Replacement
    • Repair (if available)
    • Full refund

Return shipping for defective items is fully covered by us.

11. Return Inspection

All returns are inspected for condition, completeness, and functionality.
If an item fails inspection:

  • We will notify you with details
  • Photos will be provided
  • Partial refund or return at customer expense may apply

12. Order Cancellations

  • Orders can be canceled within 24 hours of placement.
  • Orders that are already processing cannot be canceled.

13. Warranty Returns

Some products include a manufacturer’s warranty.
Warranty claims are handled separately—please contact us for details.

14. Policy Exceptions

Exceptions may be made for shipping errors, hidden defects, or special customer service cases at management’s discretion.

15. Policy Updates

We may update this policy at any time. Changes will be reflected on this page.

16. Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@genalphaskin.com
Phone: +1 505-3785-791
Business Hours: Monday–Friday, 8:00 AM – 5:00 PM

Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA