At Genalphaskin, we are committed to providing a secure, seamless, and trustworthy checkout experience for all of your beauty purchases. Please review our payment terms below.

1. Accepted Payment Methods

We currently accept the following payment options:

Credit & Debit Cards

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Major debit cards displaying the Visa or Mastercard logo

Digital Wallets

  • Apple Pay
  • Google Pay

2. Payment Processing

All transactions are processed securely through our trusted payment provider:

Stripe – for credit cards, debit cards, Apple Pay, and Google Pay.

Genalphaskin does not store your full payment card details on our servers.

3. Payment Security

We take payment security seriously. Your transaction is protected using industry-standard safeguards, including:

  • PCI-DSS compliant payment processing
  • SSL-encrypted checkout
  • Secure tokenization technology
  • Fraud prevention measures such as AVS, CVV verification, and 3D Secure where applicable

These systems are designed to keep your personal and financial information safe.

4. Currency & Pricing

  • All prices are listed in U.S. Dollars (USD).
  • Your total at checkout includes:
    • Product price
    • Applicable sales tax
    • Shipping fees (if applicable)

There are no hidden charges.

If your bank operates in another currency, any currency conversion fees are determined by your bank or payment provider.

5. Payment Authorization

  • Payments are authorized at the time of checkout.
  • Some banks may display a temporary pending charge before final settlement.
  • Orders with failed payment authorization will not be processed.

If your payment cannot be authorized, you will be prompted to update your payment details.

6. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email that includes:

  • Order details
  • Payment confirmation

If you do not receive a confirmation email, please contact us for assistance.

7. Refunds

  • Refunds are issued to the original payment method used at checkout.
  • Refund processing may take up to 7 business days after approval.
  • Depending on your bank, it may take an additional 3–10 business days for the refund to appear on your statement.

8. Payment Issues & Disputes

If you encounter any payment-related concerns, we encourage you to contact us directly before filing a chargeback.

In most cases, we can resolve issues quickly and efficiently.

9. Sales Tax

  • Sales tax is calculated based on your shipping address.
  • The exact amount is clearly displayed during checkout before payment is completed.

10. Policy Updates

Genalphaskin reserves the right to update this Payment Policy at any time. Any changes will be reflected on this page.

11. Contact Information

For questions regarding payments or billing, please contact us:

Genalphaskin
Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA

Email: support@genalphaskin.com
Phone: +1 505-3785-791
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Company Number: 7619200