1. What payment methods do you accept?
    We accept Visa, Mastercard, American Express, Discover, debit cards, Apple Pay, and Google Pay.
    All card and digital wallet transactions are securely processed through Stripe.
  2. Is it secure to make a purchase on Genalphaskin.com?
    Absolutely. Our website uses SSL encryption to protect your information. All transactions are processed through PCI-DSS compliant payment systems. We do not store complete card details on our servers.
  3. When will I be charged?
    Your payment is authorized at the time of checkout. Depending on your bank, the charge may initially appear as pending before being finalized.
  4. What currency do you use?
    All product prices and transactions are displayed and processed in United States Dollars (USD).
  5. Are there any additional or hidden charges?
    No. The total amount shown at checkout includes the product cost, applicable taxes, and shipping fees (if applicable). There are no hidden fees.
  6. How are refunds processed?
    Approved refunds are returned to the original payment method used during checkout. Please allow approximately 3–10 business days for your bank to reflect the refund in your account.
  7. What should I do if my payment is declined?
    If your transaction is declined, please try using a different card or contact your bank for clarification. You may also contact our support team for assistance.
  8. Will I receive confirmation of my order?
    Yes. Once your payment is successfully processed, you will receive an order confirmation email with your purchase details.
  9. Is sales tax applied to orders?
    Yes. Sales tax is calculated according to your shipping address and will be clearly displayed at checkout before payment is completed.
  10. Who can I contact regarding payment inquiries?
    If you have any questions about billing or transactions, please contact us:

Email: support@genalphaskin.com
Phone: +1 505-3785-791
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM
Address: 103 Amherst Dr SE, Albuquerque, NM 87106, USA
Company Number: 7619200